The fight against Coronavirus is not an easy one, particularly for the hospitality industry which has seen dwindling customers since the first wave of COVID-19 hit the nation. However, true to their ever-hospitable demeanour, Indian hotels across the country have stepped up to provide COVID-19 relief in various ways, today. By Bayar Jain
1. Sarovar Hotels & Resorts
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Of the many Indian hotels providing COVID-19 relief, one such is Sarovar Hotels & Resorts. Understanding that guests require space to self-isolate or quarantine, the hospitality firm has introduced a Stay Safe, Stay Healthy package. With this self-quarantine package, the hotel firm hopes to ease the strain on the already overworked healthcare system of the nation. Currently rolled out in Ahmedabad, Bengaluru, Chennai, New Delhi, Hyderabad, Jaipur, Lucknow, Mumbai, Faridabad, and Ghaziabad, the package comes paired with well-equipped facilities, including those required for institutional quarantine.
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Moreover, the Gurugram branch of Sarovar Hotels & Resorts has partnered with Emoha Elder Care to set up a 60-bed COVID care centre at Golden Tulip Hotel. This centre has dedicated oxygen concentrators, on-site clinical and nursing attention, pharmacy support, ambulances for emergencies, online activities for emotional wellbeing, and facilities to monitor vitals, courtesy Fortis Memorial Research Institute.
2. Ahilya Fort
To contribute to COVID-19 relief in Maheshwar, where Ahilya Fort is located, the hotel’s team has joined forces with REHWA Society, WomenWeave, and Amba to form a citizens’ action team—Ahilya Community Services Club (ACSC). The team collectively creates awareness among locals on COVID-19, helps in early diagnoses, and facilitates quick vaccinations. For this, mohalla (neighbourhood) captains have been appointed to look after 10 families each. These captains also have pulse oximeters, temperature guns, and basic early intervention medications like immunity boosters and paracetamols. So far, ACSC has piloted this system across 16 neighbourhoods with 24 mohalla captains, covering about 1,200 people.
3. JW Marriott Hotel New Delhi Aerocity
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In line with Marriott International’s Serve 360 initiative, JW Marriott Hotel New Delhi Aerocity is preparing and providing free nourishing meals to COVID-19 positive home-isolating patients. Prepared hygienically in-house, these meals are delivered via the hotel’s fleet of cars with utmost precautions. Notably, the team had introduced a similar initiative in the first wave of the pandemic wherein more than 15,000 meals were prepared and distributed to the underprivileged.
4. Pullman New Delhi Aerocity and Novotel New Delhi Aerocity
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Every time someone orders a meal from Pullman New Delhi Aerocity or Novotel New Delhi Aerocity, part of the earnings are donated to Breathe India, an initiative that raises funds to procure oxygen concentrators and other medical equipment. Additionally, the two Accor properties are also delivering drinks and refreshments to the Indian Army Frontline warriors stationed at the COVID-19 camp treatment centre near the airport terminal.
5. DoubleTree by Hilton Ahmedabad
In an attempt to further assure guest security when it is safe to travel again, while also looking after their staff, the hotel conducted a vaccine drive for all hotel employees. The drive, set up collaboratively by the hotel’s Security Manager Dhananjay Kumbhar and Amdavad Municipal Corporation (AMC), successfully culminated in a week’s time.
6. Trident Hotel Bandra Kurla
Committing to fight the ongoing pandemic, Trident Hotel Bandra Kurla has extended support by providing rooms and services to non-critical COVID-19 patients and doctors from Sir H. N. Reliance Foundation Hospital and Research Centre. This initiative includes medical personnel deployed within the premises and superlative patient care in the form of round-the-clock monitoring, daily patient room sanitisation, and a dedicated critical care zone.
7. Conrad Bengaluru
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Conrad Bengaluru, together with Prestige, initiated a vaccination camp for individuals aged above 45 (vaccination drive for 18+ slated to open shortly). Moreover, weekly calls with doctors have also been rolled out to empower and educate team members on safety, hygiene, home quarantine, and vaccine-related information. A partnership with the healthcare app, MFine, further facilitates this knowledge-sharing, courtesy free consultations. Regular calls with insurance companies have also been set up to understand procedures, should the need arise. Moreover, a readily available gamut of learning resources—Thrive—has been curated to ensure the stability of the team’s mental health.
For economic hardships, the Hilton Team Member assistance fund shines. Created to support the hotel’s corporate; managed and franchise TMs; and immediate family members, this fund aims to help confirmed or suspected COVID-19 individuals. This includes medical cover, travel costs, elderly and child care assistance, mandated quarantine costs, and related expenses on the demise of an immediate family member.
8. Radisson Blu Plaza Delhi Airport
The hotel has crafted an all-inclusive self-isolation package that fuses safety and comfort. All of INR 4,500, this package comes complete with accommodation, breakfast buffet, lunch, dinner, early check-in and late checkout.
Editor’s Note: Keeping the current situation of the pandemic in mind, T+L India recommends every reader to stay safe, and take all government-regulated precautions in case travel at this time is absolutely necessary. Please follow our stories on #IndiaFightsCorona for all the latest travel guidelines.
Related: #IndiaFightsCorona: 6 Indian Hotels Offering COVID-Relief Assistance RN
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