Anantara Hotels & Resorts introduces ‘Stay With Peace of Mind’ programme for returning guests, so as to maintain the highest health and hygiene standards. By Tanvi Jain
Anantara Hotels, Resorts & Spas has implemented new ‘Stay With Peace of Mind’ Programme enhancing health and hygiene for returning guests. A Health & Safety committee, including senior leadership and industry experts, has been created to oversee the development and rollout of the programme, which will build on existing health and safety regimens to implement heightened sanitisation and hygiene measures.
Every Anantara property will have a dedicated ‘Guest Guardian’ responsible for internal audits based on a series of rigid brand guidelines. The guidelines are fully compliant with several expert advisories including Ecolab and, Diversey, Inc. All the hotels will continue to fully adhere to health and safety measures as per guidelines set by the World Health Organisation (WHO), and the local government.
Moreover, the hotels will implement enhanced levels of sanitation by using Environmental Protection Agency (EPA) approved disinfectants against COVID-19 and other bacteria, across lobbies, reception, fitness centres, pool areas and guest rooms. Further measures will include the use of electrostatic spray technology to achieve a higher level of coverage for the application of cleaners and sanitisers for surface disinfection, availability of hand sanitisers, disinfecting of hotel key cards, and more.
These guidelines will not just be confined to guest areas, but will also extend to the back of house operations, such as supply chain deliveries, culinary preparation areas and housekeeping procedures. Guests who book airport limousine transfers will be welcomed by an Anantara airport representative and escorted to their private vehicle, which will be thoroughly sanitised after every trip.
Complying with COVID-19 protection standards, guests’ luggage will be stowed in the limousine by the airport representative, while the driver will wear a face mask and won’t be handling the luggage. Any pending guest details required to facilitate a smooth and speedy check-in will be collected during the transfer, so that upon arrival at the hotel, guests can complete check-in formalities without delay, before arriving at their room with minimal time spent in the lobby.
Fitness and holistic classes will be adapted for the optimum wellbeing of guests. Personal training sessions in a private gym, as well as wellness activities such as Yoga and Pilates, will be conducted for individuals, couples or small groups only, with safe distancing. Dining outlets will operate to the highest health and safety standards. For a la carte breakfasts, restaurants will be set up in compliance with social distancing guidelines. After guests are settled at their table, every order of fresh and nutritious food will be carefully prepared ‘a la minute’ and served at the table.
Wellness cuisine will include immune booster programmes, with specialist Wellness Chefs preparing fortifying meals and juices to help guests naturally boost their immune system. For selected boutiques within or near the hotel, guests will be able to book personal shopping time in advance, with either little or no other shoppers in the outlet at the same time. For guests wishing to visit selected nearby shops, limousine transfers will be arranged.
Anantara is also working with Siam Ocean Technology to introduce the latest in Heating, Ventilation and Air Conditioning (HVAC) system technology with increased efficiency and high–performance air filtration. Starting with Anantara Riverside Bangkok Resort in Thailand, the highly energy-efficient ventilation systems (HVAC) will be rolled out first in Anantara properties in Thailand, then in Asia and beyond, ensuring that guests breathe the healthiest quality air.