Etihad Airways plans to bring wellness ambassadors on board to educate passengers about its enhanced hygiene and cleanliness measures for their safe journey. By Tanvi Jain
Etihad Airways has recently launched ‘Etihad Wellness’ — an expanded and more comprehensive health and hygiene programme and customer guide – to build on the stringent measures already put in place by the airline to deal with COVID-19 pandemic.
As a part of the programme, the airlines will soon bring on board specially trained Wellness Ambassadors — a first in the industry — who will provide essential travel health information and care for the safety of flyers.
“Introducing Etihad Wellness – a new initiative limiting touchpoints throughout your journey, allowing for more distance between you and other guests. In addition, our team of Wellness Ambassadors will provide essential travel information and care. Visit http://etihad.com/wellness,” the airlines tweeted.
Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of a customer’s journey. This will include — culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation.
Moreover, those looking for more specific and personalised information can directly contact the Wellness Ambassadors via email at firstname.lastname@example.org or via webchat, and the team will offer reassurance by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout the journey. All Wellness Ambassadors will undergo special training at the airline’s training facilities in Abu Dhabi, and online as well.
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“It’s our responsibility to protect our customers and keep them fully informed, by providing greater levels of genuine warmth and personal care. We must guarantee them that we have covered every aspect of their journey, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this,” said Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group.
Over the coming weeks, Etihad will also introduce Wellness Ambassadors at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC). This will make sure the same levels of care and support are provided at every point of the customer journey through the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort, security and confidence.