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ONYX Hospitality Group enhances health and hygiene standards across properties for the safety of its guests and travellers for post-pandemic welcome. By Tanvi Jain
In order to ensure the safety of its guests and welcome back travellers post lockdown, the ONYX Hospitality Group has announced enhanced operational hygiene and safety standards as part of ‘ONYX Clean‘ initiative to be implemented across brands and properties such as Amari, OZO, Shama and Oriental Residence Bangkok.
‘ONYX Clean‘ will impact every step of the guest’s journey — right from arrival to departure — with updated standards and operational procedures. It will be introduced across all its 52 properties.
Each property has appointed an in-house ‘ONYX Clean‘ champion who will ensure the implementation and internal audit of all standards based on a property-wide checklist developed in partnership with Ecolab, supplier of cleaning products across ONYX Hospitality Group properties.
The revised standards of the ‘ONYX Clean‘ initiative takes into consideration every step of the stay and the journey that is visible to guests, as well as the ‘unseen’ areas such as staff dining and locker rooms, receiving bay, food and supplies storage, and kitchens.
Some of the highlights of this initiative include compulsory temperature readings, hand sanitisation, observation of potential symptoms for all guests and patrons.
Moreover, every arriving residential guest will be requested to complete an ONYX health and travel questionnaire. Social distancing will be implemented in queues or waiting areas, and all keys and pens used to complete the check-in procedure will be sanitised.
A room seal will be placed on every guest room door to indicate to arriving guests that their personal space has not been tampered with since being thoroughly cleaned and disinfected. Housekeeping will service all guest rooms and suites with hotel-issued masks and gloves. All high-touch surfaces such as door handles, TV remotes, room controls and faucets will be cleaned with approved sanitisers and further sterilised by UV-C wands.
Hourly sanitisation of high-traffic and common-touch areas including door handles and lift buttons will be done. Furniture placement in the lobby and all guest areas will be revised and elevator capacities will be limited to observe safe distancing. Hand sanitisers will be made available at multiple points and UV-C wands will be used to regularly sterilise seats and tables.
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All outlets will be rearranged to ensure a safe distance of at least one metre between tables and clusters of bar chairs, with queue management system during busy meal periods like breakfast. Advanced hygiene and safety protocols will be implemented in all kitchen and food preparation zones with stringent sanitation standards to complement the enhanced safety measures in all F&B outlets.
All guests will have to go through temperature checks and sanitise their hands before going for a spa, and the staff and spa therapist will be required to wear issued masks at all times. Enhanced sanitation of sun loungers and pool furniture will be rearranged to ensure safe distancing. In fitness centres, hand and equipment sanitisers will be provided. During high occupancy periods, guests will be invited to reserve a gym session or sunbed space to minimise crowding.
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All the team members will have to take temperature checks and sanitise their hands as they report for duty, with enhanced grooming and hygiene inspection before the commencement of every shift. Team member locker rooms, dining areas, contact points and heart-of-house corridors and elevators will also be regularly sanitised with safe distancing among colleagues.
Enhanced protocols and collaboration with suppliers will be put in place to ensure maximum hygiene during deliveries. Moreover, temperature reading for delivery persons and hygiene screening for vehicles and equipment will also be done.
Related: Anantara Levels Up Health & Hygiene Standards For Future Guests
